Effective Date: 1st September 2025

At Freshfeels, we’re committed to keeping your personal information safe, simple, and private. This policy outlines what we collect, how we use it, and what your rights are.

1. What We Collect

We collect personal information you choose to share with us, including:

• Name, email address, shipping and billing address
• Payment details (processed securely — we don’t store your full card info)
• Order history
• Website activity (like browsing behavior and device type, via cookies and analytics tools)

2. Why We Collect It

We only collect what we need to:

• Fulfill and ship your orders
• Communicate with you (order updates, support, occasional emails if you’ve opted in)
• Improve your experience on our site
• Prevent fraud and keep things secure

3. Third Parties

We work with a few trusted platforms to run our business — like Shopify (our site host), payment providers, shipping carriers, and email tools. These partners only use your data to support your experience. We don’t sell or rent your information. Ever.

4. Cookies

We use cookies and similar tools to make the site work smoothly and to understand how people use it. You can adjust or disable cookies in your browser settings at any time.

5. Your Rights

You can:

• Access, correct, or delete your personal information
• Opt out of marketing emails at any time (there’s always a link in the footer)
• Contact us if you have questions about your data

Email us anytime at hello@freshfeels.uk — we’re here to help.

6. Security

We use secure systems and best practices to keep your information safe. While no system is perfect, protecting your privacy is important to us, and we take it seriously.

7. Updates

If we make changes to this policy, we’ll update the effective date above. We’ll always aim to keep things clear and respectful.

8. GDPR & UK Privacy Rights
If you’re in the UK or EU, you have extra rights under GDPR. This includes the right to request a copy of your data, ask us to update it, or stop processing it. Just email us — we’ll handle it quickly and with care.

9. Age Policy
Freshfeels isn’t intended for children under 13. We don’t knowingly collect data from anyone under this age.

10. International Transfers
Some of our trusted partners may process data outside the UK/EU. When this happens, we make sure safeguards are in place to keep your information secure.

Questions?

Reach out to us at hello@freshfeels.uk We're happy to talk more about how we handle your data.